TERMS & CONDITIONS
Effective Date: 2/5/2025
Welcome to Vital Health Renewal. These Terms and Conditions govern your use of our website and telemedicine services. By accessing or using our services, you agree to comply with these terms.
- Acceptance of Terms
By using our website and telemedicine services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, please refrain from using our services.
- Eligibility
To use our services, you must:
- Be at least 18 years old (or have parental consent if under 18)
- Be a resident of North Carolina (NC), Colorado (CO), or Arizona (AZ)
- Provide accurate, complete, and up-to-date information
- Telemedicine Services
Vital Health Renewal provides virtual medical consultations, including weight loss programs, testosterone replacement therapy (TRT), sick visits, medication refills, and preventative health care.
- Not for Emergencies: Our services are for non-emergency medical conditions. If you experience a medical emergency, call 911 immediately.
- Medical Disclaimer: Our services are not a substitute for in-person medical care. All treatment decisions are made based on virtual consultations and provided information.
- Prescription Policy: We only prescribe non-controlled medications and follow strict medical guidelines.
- Payment & Refund Policy
- Payment: All services must be paid in full before the consultation. We accept credit/debit cards and HSA/FSA payments.
- Refunds: Payments are non-refundable once a consultation has taken place. Rescheduled appointments are allowed with 24-hour notice.
- Insurance Disclaimer: We do not accept insurance. Patients are responsible for any prescription or lab costs.
- Cancellation & Rescheduling Policy
- Cancellations: Must be requested at least 24 hours before the appointment.
- No-Shows: Missing an appointment without notice may result in forfeiting your payment.
- Privacy & Confidentiality
Your health data is protected under HIPAA (Health Insurance Portability and Accountability Act). See our Privacy Policy for details on how we collect, store, and protect your information.
- Prohibited Conduct
By using our services, you agree not to:
- Provide false or misleading information
- Use our services for illegal activities
- Attempt unauthorized access to our systems
- Disrupt or interfere with our website or telemedicine platform
- Disclaimers & Limitation of Liability
- No Guarantees: While we strive to provide the best care, we do not guarantee specific health outcomes.
- Limited Liability: Vital Health Renewal is not liable for any indirect, incidental, or consequential damages related to the use of our services.
- Third-Party Services: We are not responsible for third-party websites, pharmacies, or lab services linked to our website.
- Modifications to Terms
We reserve the right to update these Terms and Conditions at any time. Continued use of our services after changes means you accept the updated terms.
- Governing Law
These Terms and Conditions are governed by the laws of North Carolina, without regard to conflict of law principles.
- Contact Us
For any questions regarding these Terms and Conditions, contact us at:
Phone: (919) 568-3335
Email: info@vitalhealthrenewal.com